The clinical operations service line focuses on reduction of expenses through the development of robust and efficient processes, and increased reporting transparency between all departments and senior leadership.
Above Water Consultants use Total Quality Management (TQM) as a continual process of detecting and reducing, or eliminating, errors in healthcare, streamlining supply chain management, improving the customer experience, and ensuring that employees are equipped with the knowledge base to be successful in their roles. Through the use of TQM, Above Water Consultants drive the establishment and acceptance of accountability for the overall quality of patient care provided.
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“Allison is an incredibly talented and professional consultant. She is thorough, methodical, and does not leave any stone unturned. Her knowledge of the Joint Commission EPs, CMS COPs, OSHA and infection control is impeccable. Without Allison’s guidance our company’s accreditation was at jeopardy; she quickly turned that around with excellent guidance and leadership!”
Rebecca Aaron, CNO Insight Surgical Hospital
“Allison has demonstrated that she takes a personal approach to any and all projects that she participates in. She has proven the ability to meet deadlines, prioritize appropriately, problem solve, and maintains high standards. Allison is the ultimate team player and is a true pleasure to work with.”
Clarence Sevillian, President and CEO, McLaren Bay Region
“I would describe the skills of Above Water Consultants as PEEP! They are Professional, Efficient, Energetic & Personable. They have the leadership combination of clinical & financial expertise that is rarely found. Don’t make the mistake & miss out on this well prepared Team!”
Barry Cullen | CEO
“Jeff is an extremely intelligent individual with sound business principles and keen marketing awareness. With tremendous leadership skills and vision, Jeff was able to successfully lead an operations team through many successful technology refreshes and migrations. Jeff’s is a leader by example and was a pleasure to work with.”
“Jeff Poulsen and Allison Brauer worked for me as CFO and CNO respectfully at Michigan Surgical Hospital for over 3 years. Jeff’s business acumen and detailed oriented mindset as it relates to finance and revenue cycle allowed us to be very successful given the tough reimbursement environment that we were in. His relationship with our surgeons created growth and his eye on cost containment created a profitable situation for our hospital. As CNO, Allison Brauer was responsibility for all clinical aspects of the hospital. Allison ensured that her team was survey ready every day, which created a safe and pleasant environment for our patients. During the time that I had oversight of the hospital, Allison led the hospital through a very successful Joint Commission survey. I would recommend both of these individuals in their respective areas as they complement each other in order to create a successful business within the healthcare space.”
Fran Socash | SVP Operations